Refund and Returns Policy

Overview

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Expiry should not be erased. Bottle cap seal must also be intact as the original packaging. We will deduct Courier Charges from the refund. Products ‘On Sale’ or ‘special discount offer’s would not be returned  or exchanged.


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: 


Any item not in its original condition, is damaged or missing parts for reasons not due to our error.


Any item that is returned more than 15 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your given account or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact the company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at  contact@sigmapharma.com.pk.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {contact@sigmapharma.com.pk} and send your item to Physical Address : Sigma Pharma International Pvt. Ltd. 46-E/3, Block 6, PECHS, Karachi. 0333-2750875 WhatsApp

Need help?

Contact us at contact@sigmapharma.com.pk for questions related to refunds and returns.

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